Terms of Service

The rules that govern how you use Proof. Written to be read, not skipped.

Effective: February 27, 2026

These Terms of Service (“Terms”) are a legal agreement between you (or the company you represent) and Proof Restoration Systems (“Proof,” “we,” “us”). By creating an account or using any part of the Proof platform, you agree to these Terms. If you’re using Proof on behalf of a company, you represent that you have the authority to bind that company.

1. What Proof Provides

Proof is an AI-powered operating system designed for the restoration, hospitality, and healthcare industries. Depending on your subscription, the platform may include:

  • Proof Dispatch — an autonomous AI voice agent that answers inbound calls, qualifies leads, captures job details, and dispatches your nearest available crew in real time.
  • Proof Vision — a multi-sensor damage intelligence system that processes photos, thermal imagery, acoustic data, and moisture readings to detect and document property damage.
  • Proof Connect — a vetted contractor network for real-time job matching and subcontractor dispatch.
  • The Proof OS — a unified platform for CRM, job management, crew scheduling, insurance document generation, fleet tracking, payroll, and analytics.

We continuously improve and update the platform. Features may be added, modified, or retired over time. We will provide reasonable notice before removing any feature that is core to your current subscription tier.

2. Your Account

You are responsible for keeping your account credentials secure. Any activity under your account is your responsibility. Specifically:

  • You must provide accurate registration information and keep it current.
  • You must be at least 18 years old to use the platform.
  • You may not share login credentials with anyone outside your authorized team.
  • If you suspect unauthorized access to your account, you must notify us immediately through our contact page.
  • Each organization may maintain only one account per subscription. Additional seats are managed through your admin settings.

3. Your Data Belongs to You

Everything you upload or generate on the platform — photos, field reports, job records, client information, call logs, insurance documents — is your property. We do not claim ownership of your data.

By using the platform, you grant us a limited, non-exclusive license to process your data solely for the purpose of delivering the service. This includes AI analysis of images, voice transcription and dispatch processing, report generation, and analytics. We do not use your data for advertising, resale, or any purpose outside of operating the platform on your behalf.

You may export all of your data at any time. If you cancel your subscription, your data remains available for export for 90 days before it is permanently deleted.

4. AI-Generated Content

Proof’s AI systems generate field reports, damage assessments, scope recommendations, dispatch instructions, and insurance documentation. These outputs are tools to assist your professional judgment — they are not professional opinions, legal advice, or certified appraisals.

You are responsible for reviewing and approving all AI-generated content before submitting it to insurance carriers, clients, adjusters, or any regulatory body. Proof does not guarantee the accuracy, completeness, or fitness of AI-generated content for any specific purpose. The AI is a tool. You are the professional.

5. Proof Dispatch — Call Handling

When Proof Dispatch answers calls on your behalf, it acts as your designated answering service. You are responsible for:

  • Ensuring that forwarding your business line to Proof Dispatch complies with your carrier agreement and any applicable telecommunications regulations.
  • Reviewing dispatch logs and call transcripts regularly to ensure accuracy and quality.
  • Configuring your dispatch rules, service areas, and crew availability correctly. Proof Dispatch operates based on the parameters you set — if your settings are incomplete or incorrect, dispatches may not function as expected.

All call recordings and transcripts are stored in your account and are subject to our Privacy Policy. You are responsible for informing callers of any recording requirements under your state’s two-party consent laws, if applicable.

6. Proof Connect

Proof Connect is a network that matches contractors with available job opportunities. By joining Connect:

  • As a contractor: You agree to maintain accurate profile information — including licensing, insurance, service areas, and certifications — and to respond to job matches promptly and professionally. Failing to maintain profile accuracy or consistently declining matches without cause may result in reduced visibility or removal from the network.
  • As a company posting work: You agree to provide accurate job descriptions, reasonable timelines, and timely payment for completed work. Disputes between companies and Connect contractors are between those parties — Proof facilitates the match but does not guarantee the outcome of any engagement.

7. Billing & Cancellation

7.1 Subscriptions

Paid subscriptions are billed monthly or annually, depending on the plan you select. All fees are quoted in U.S. dollars. We process payments through Stripe and never have access to your card or bank account details.

7.2 Price Changes

We reserve the right to adjust pricing. If your plan price changes, we will notify you at least 30 days before the new price takes effect. You may cancel before the change applies.

7.3 Free Trials

If we offer a free trial, it will automatically convert to a paid subscription at the end of the trial period unless you cancel before it expires. We will notify you before the conversion.

7.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — you will not be charged again. Your data remains accessible for 90 days after cancellation, then is permanently deleted. You may request immediate deletion at any time.

7.5 Failed Payments

If a payment fails, we will retry and notify you. If payment is not resolved within 14 days, your account may be suspended. Your data is preserved during suspension and for 90 days following.

8. Acceptable Use

You agree not to:

  • Use the platform for any unlawful purpose, including but not limited to fraud, misrepresentation, or unauthorized practice of public adjusting.
  • Upload content you do not have the right to use, or that infringes on the intellectual property of others.
  • Attempt to reverse-engineer, decompile, copy, or extract the source code, algorithms, or AI models underlying the platform.
  • Share account credentials with unauthorized individuals or allow third parties to access the platform through your account.
  • Scrape, harvest, or systematically extract data from the Proof Connect network or any other part of the platform.
  • Use the platform to transmit malicious code, interfere with other users, or compromise platform security.

Violation of these terms may result in immediate suspension or termination of your account.

9. Intellectual Property

The Proof platform — including its software, AI models, algorithms, user interface designs, documentation, and all associated intellectual property — is owned by Proof Restoration Systems and protected by applicable patent, copyright, and trade secret laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for the duration of your active subscription. This license does not include any right to sublicense, modify, or create derivative works from the platform.

10. Limitation of Liability

To the maximum extent permitted by law, Proof shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, whether arising from contract, tort, negligence, or any other legal theory — even if we have been advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising from or related to the platform shall not exceed the total amount paid by you to Proof in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Proof Restoration Systems, its officers, employees, and agents from any third-party claims, damages, or expenses arising from: (a) your use of the platform, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) content you upload or generate through the platform.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Dallas County, Texas. Both parties consent to the personal jurisdiction of those courts.

13. Changes to These Terms

We may modify these Terms from time to time. If a change is material — meaning it affects your rights, obligations, or how the platform works in a significant way — we will notify you at least 30 days in advance through the platform. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before they take effect.

14. Contact

Questions about these Terms? Reach out through our contact page.

Proof Restoration Systems
Dallas, Texas